Do as you would be done by is really the key to Customer Service.

In response to today’s Daily Prompt – Lists I offer up the following.

1.- Treat shop staff the way you would like to be treated. With regards to this twice in the last couple of weeks I’ve been kept past closing time at work by customers. I work alone in a small independent shop in a college and we close at 2pm. I am not a strict adherer to that closing time but I do have children that need collecting from school an hour later so try to close as near to it as possible.
Last week I had the misfortune of a rude, patronising customer. Not only did he not listen to the fact I was closed (door is usually locked but I had just served another late customer!) but it felt as if he went out of his way to be as rude as possible. Even going as far as to ask if I thought I could cope with his custom! I so desperately wanted to say no but I want to keep my job so gritted my teeth instead. He then proceeded to look slowly around the shop before making a purchase and asking for some detailed information about a product which I politely gave him.

Contrast that to yesterday, again someone called in at closing time, apologised profusely, had a very quick look around and went on his way. I was happy to help him because of his approach to me. I don’t mind going out of my way if it seems it’s appreciated.

Fortunately I don’t work in a food environment so can’t add anything to a customer’s food as I’ve heard done. Although I am surrounded by paper that could give you a nasty nick and sharp craft knives! Not that I hasten to add I would ever go there.

2- It should be obvious but it’s clearly not, treat your staff well. A good happy worker will put in more than their time and effort and be happy to do so. In a previous job I worked for a large supermarket. I worked as a cashier and if we needed help from the managers for anything we were meant to put a red light on to summon them. These particular managers who were glad to no longer be till monkeys as one of them once told me, seemed to just stand around chatting to each other and ignoring the fact we needed help. You can imagine what it was like at Christmas time with a crowded store and lots of queries. Chaos. Now to clarify I’m not saying they didn’t have hard jobs and never helped but the attitude they did it with was lacking. It always used to amuse me because without shop floor staff and cashiers there would be no business!

3- lastly and most importantly, shop work is not the lowest of the low and staff should not be treated as such. Customer service is actually a difficult industry to work in and not suited to all. With an emphasis on the customer always being right not everyone is able to be diplomatic and courteous and wear a smile. My husband is always telling me he couldn’t do it! Customer service is an integral part of business and an advertisement of the business involved. It doesn’t indicate a lack of intelligence on the worker’s behalf or a lack of ambition. For many it is a stop gap, for others it is a vocation and for others a step on the path to advancement. You may be a manager and have studied a degree to be so. This does not make you worth more than your shop staff who may not have had the chances or opportunities you have had. I love my job now but I’ve also cleaned toilets and cleaned a huge shopping centre. I’m not proud and I have children to feed.

Customer Service rant over….

https://dailypost.wordpress.com/dp_prompt/the-satisfaction-of-a-list/

Someday we will…

This image came up on my Pinterest feed today. Although life is often stressful and not how I desire I’m comforted often by unexpected blessings that gleam like diamonds in the dust. It is so good to know we are not forgotten, we are loved and we are highly prized.
We don’t always understand the direction our life takes but I firmly believe one day we will. We will know the answers and more importantly we will meet the one who holds them.

image

Taking time to smell the roses.

We all lead frantic, stressful lives attempting to juggle our roles. We allow people to get under our skin who deserve no place there. We sacrifice our hopes and dreams because we’re constantly told we’re not capable by people who resent us trying to escape the boxes they create for us.

We hold our tongue and give no voice to unkind thoughts though others do not return the favour.

That is why……

Sometimes it is important to smell the fresh cut grass, to savour the first sip of morning coffee, to roll up your trouser legs and paddle in the icy sea, to get out in the fresh air, to read a new book, learn a new skill, make a new friend.

To talk, reason together, search the scriptures, truly love and pray earnestly together because life is short.

There will always be those who will tear you down, who will be jealous of and resent you and want to see you fail, regardless of who they are in your life but that is their loss and their fault and their bitterness to carry.

You, keep shining.

Communication for an introvert.

One of the more cathartic joys of blogging is being able to talk about things I possibly wouldn’t discuss in real life. Just being able to set thoughts and words down online and sending them out into the Internet ether is freeing.

I am allowed to have an opinion and express that opinion, the only proviso I set myself is that I must try to do that thoughtfully. I don’t always achieve that.

You know I’m an introvert and yet I love to talk and get into deep, rich subjects with the right people. I find small talk and passing the time of day hard work and frustrating.

Again, in a face to face conversation I sometimes hesitate to give my opinion because it might get shot down and I don’t always possess the strength to stand behind it if someone else is more vocal or strident.

Although I am blogging anonymously largely to my followers I still keep a watch on the things I say and the opinions I express. I think that’s only sensible in this day and age.

I am quite an open book, once I get to know people well but of course there are some things I don’t discuss because they are private or mine or I’m too proud or I don’t want people to realise I’m struggling in any way. That is a very big part of my personality. I hate being vulnerable and crying in front of other people.

Communicating emotion and intent on a largely written format is not easy. I vet my text messages to a degree. It’s very easy to be misconstrued or for me to misconstrue things.

Mostly when I want to convey emotion I use my heart, words or love language. That is the same whether I am online or face to face, with a few notable exceptions of course!
In the form of texting I might use capital letters or exclamation marks to empathise my point.

I do use smilies or emoticons but only if other people write that way to me. Of course I use kisses when I text or message female friends or family although that can also be misinterpreted…..

It’s fraught really. There is something about seeing a person’s face when you are speaking to them that helps to convey their intent inĀ  a way you can’t electronically.

The most important thing is to think about what we are writing and whether we want that preserved for years to come.

This post is in response to today’s daily prompt.

https://dailypost.wordpress.com/dp_prompt/its-a-text-text-text-text-world/

Slowly but surely, following the tortoise.

At the moment I am trying to lose weight. There is nothing about this process I enjoy, the food deprivation, the slogging it out at the gym, the desperate attempt to find something that fits for social occasions that I haven’t worn a hundred times before.
Then I usually end up in jeans or a dress if I’m feeling particularly brave!

So, I am feeling cross and frustrated and irritable at present. I know rationally that it takes time to become overweight and it’s bound to take at least a similar time to lose the weight, especially as I have a fair amount I need to lose.

My problem is like everything in my life I want a short cut, instant results.

image

I feel discouraged today because even though I’ve upped my exercise regime there appears to be no discernible difference in my weight or appearance.

Anyway I’ve decided I may be following the tortoise in my weight race but I will get there. I need to remember the reason I started this process and celebrate the small achievements along my way.